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Refund & Return Policy

Last updated: 8/24/2026

Important: No Return / No Refund Policy

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR PROVIDE REFUNDS.

1. Our Policy

Due to the nature of our functional food products and health & safety regulations, BeGood maintains a strict No Return and No Refund policy. Please review your order carefully before completing your purchase.

2. What This Means

  • Once an order is placed and confirmed, it cannot be cancelled
  • We do not accept returns for any reason
  • No refunds will be issued after purchase
  • This policy applies to both online payments and Cash on Delivery (COD) orders
  • Subscription orders are non-cancellable and non-refundable

3. Why We Have This Policy

As a functional food company, we prioritize:

  • Food Safety: Once products leave our facility, we cannot guarantee they haven't been tampered with or improperly stored
  • Quality Assurance: We cannot resell returned food products to other customers
  • Health Regulations: Food products are subject to strict health and safety guidelines

4. Exceptions

We may consider exceptions only in the following cases:

  • Transit Damage: If the packaging is torn, crushed or opened in transit (must be reported within 24 hours of delivery with photos)
  • Wrong or Missing Product: If you receive a different product than what you ordered, or an item is missing (must be reported within 24 hours of delivery)

What is not a defect

A-Bar is real chocolate made without stabilisers or preservatives. In warm weather the cocoa butter can separate and rise to the surface, leaving pale streaks or a marbled, dusty appearance. This is called fat bloom. It is a natural characteristic of the ingredients, the bar is perfectly safe to eat, and it is not classed as a damaged product. Softening or partial melting in transit during summer is likewise expected and not covered.

If you would like to firm the bar up again, rest it in a cool place for a few minutes before eating.

In such exceptional cases, we will review the situation and may offer a replacement at our discretion. Refunds are not guaranteed even in exceptional cases.

5. How to Report Issues

If your order arrives incorrect, incomplete or damaged in transit:

  1. Contact us within 24 hours of delivery
  2. Provide your order number
  3. Include clear photos of the issue
  4. Describe the problem in detail

6. Before You Order

We encourage all customers to:

  • Read product descriptions carefully
  • Check ingredient lists for any allergies
  • Verify shipping address before checkout
  • Review your cart items and quantities
  • Understand that all sales are final

7. Contact Us

For any questions about our policy or to report an issue, please contact our customer support team:

Email: healhat25@gmail.com
Phone: +91 8209828412
Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Response Time: Within 24-48 hours

Please Note

By placing an order on our website, you acknowledge that you have read, understood, and agree to our No Return / No Refund policy. If you have any concerns, please contact us before placing your order.